Kinerja Karyawan : Dampak Teknologi Informasi Dan Locus Of Control Dengan Organizational Citizenship Behavior (OCB) Sebagai Variabel Mediasi (Survei Pada Karyawan Perumda Pdam Tirtamarta Kota Yogyakarta)
DOI:
https://doi.org/10.24090/ej.v10i2.6894Keywords:
Information Technology;Locus of Control (LoC); Organizational Citizenship Behavior (OCB)Abstract
Regional Drinking Water Company (PDAM) is a local government company. Bermuda PDAM Tirtamarta must be able to provide the best service to meet the community's clean water needs. This is not easy to achieve without proper human resource management. One of them is to identify the impact of information technology on organizational citizenship behaviour (OCB), the place of control on organizational citizenship behaviour (OCB), and the impact of information technology on team member performance and identify its effects. Identifying areas for controlling team member performance. Recognizing the implications of OCB on team member performance. Placing OCB in mediating the impact of information technology on team member performance. Identifying Organizational Citizenship Behavior (OCB) in Intermediary Management of Perumda PDAM. This study uses probability sampling proportional stratified random sampling with the Slovin formula received by the staff of Perumda PDAM Tirtamarta as many as 1 Three respondents. The data was then processed using the Structural Equalization Model (SEM) analysis tool through the SPSS AMOS version 26 application. Using the Cronbach alpha standard, the validity test was > 0.3, and the reliability test was > 0.7. . Research has shown that information technology has a positive and significant impact on team member organizational citizenship behaviour (OCB). The influence of the control location is positive and significant on team member organization citizenship behaviour (OCB). The positive impact of information technology on team member performance is not substantial. However, the influence of the control location is positive and significant on team member performance. The effect of Organizational Citizenship Behavior (OCB) is positive and effective on the performance of Bermuda PDAM Tirta Malta employees, Yogyakarta City. Organizational Citizenship Behavior (OCB) can communicate the impact of information technology on team member performance. Organizational Citizenship Behavior (OCB) can share the control result on the performance of Perumda PDAM Tirtamarta employees, Yogyakarta City.References
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Sadili Samsudin. 2010. Manajemen Sumber Daya Manusia. Bandung: CV. Pustaka Setia.
Sari, D., & Nurtjahjanti, H. (2015). Hubungan Antara Internal Locus of Control Dengan Organizational Citizenship Behavior (Ocb) Pada Karyawan. Empati: Jurnal Karya Ilmiah S1 Undip, 4(2), 37–42.
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https://doi.org/http://doi.org/10.32478/evaluasi.v4i2.478
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Amalini, H. F., Musadieq, M. Al, & Afrianty, T. W. (2016). Effect of Locus of Control on Job Satisfaction and Performance (Studies on Employees of Regional Drinking Water Company (PDAM) Malang City). Jurnal Administrasi Bisnis (JAB), 35(1), 68–77. http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/download/1344/1733
Arbuckle, J.L. (1994a). Advantages of model-based analysis of missing data over pairwise deletion. Presented at the RMD Conference on Causal Modeling, West Lafayette, IN.
Arbuckle, J.L. (1994b). A permutation test for analysis of covariance structures. Presented at the annual meeting of the Psychometric Society, University of Illinois, Champaign, IL
Arbuckle, J.L. (1996). Full information estimation in the presence of incomplete data. In G.A. Marcoulides & R.E. Schumacker [Eds.] Advanced structural equation modeling. Mahwah, New Jersey: Lawrence Erlbaum Associates.
Arifin, M. R. (2019). Peran Transcendental knowledge sharing, Organizational Citizenship Behaviour, Kepemimpinan Transformatif, dan Komitmen Afektif dalam Meningkatkan Kinerja Pelaksana Anggaran pada PTKIN (Studi Kasus di IAIN Surakarta). הארץ, 8.5.2017.
Asiedu-Appiah, F., & Addai, H. (2014). An Investigation into the Causal Relationship between Employees’ Locus of Control and Contextual Performance. Journal of Business and Behavior Sciences, 26(2), 94.
AYUDIATI, S. E. (2010). ANALISIS PENGARUH LOCUS OF CONTROL TERHADAP KINERJA DENGAN ETIKA KERJA ISLAM SEBAGAI VARIABEL MODERATING (studi pada karyawan tetap Bank jateng Semarang).
Bambang Wahyudi. (2010). Manajemen Sumber Daya Manusia. Jakarta: Sulita.
Bohlander, George., and Snell, Scott. (2010). Principles of Human Resource. Management, 15th ed. Mason, OH: South Western – Cengage Learning
Davison, R. M., Ou, C. X., & Ng, E. (2020). Inadequate Information Systems and Organizational Citizenship Behavior. Information and Management, 57(6), 103240. https://doi.org/10.1016/j.im.2019.103240
Deng, X. N., Wang, T., & Galliers, R. D. (2015). More than providing “solutions”: Towards an understanding of customer-oriented citizenship behaviours of IS professionals. Information Systems Journal, 25(5), 489–530. https://doi.org/10.1111/isj.12051
Dwi Septiawati, Neti Karnati, & Siti Rochanah. (2019). Pengaruh Locus of Control Dan Motivasi Intrinsik Terhadap Organizational Citizenship Behavior Guru Sma Negeri Di Kota Bekasi. Visipena Journal, 10(2), 332–351. https://doi.org/10.46244/visipena.v10i2.513
Fauzy, M. R., & Luterlean, S. L. (2020). Pengaruh Internal Locus of Control Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior Mochamad. Jurnal Ilmiah MEA (Manajemen, Ekonomi, Dan Akuntansi), 4(2), 22–35. http://www.journal.stiemb.ac.id/index.php/mea/article/view/281
Feist, Jess dan Feist, Gregory J. (2010). Teori Kepribadian, Theories of Personality Buku 2 Edisi7. Jakarta: Salemba Humanika.
Ferdinand, A. (2006). Metode Penelitian Manajemen: Pedoman Penelitian Untuk Penulisan Skripsi, Tesis, dan Disertasi Ilmu Manajemen. Badan Penerbit UNDIP.
Fernandes, A.A.F., Solimun, Prina E. (2005). Kajian Korelasi Antar Measurement Error pada Analisis Struktural Equation Model. FMIPA UB.
Fred Luthans, (2006), Perilaku Organisasi. Edisi Sepuluh, PT. Andi: Yogyakarta
Friedman, H. S., & Schustack, M. W. (2008). Kepribadian Teori Klasik dan Riset Modern Jilid 1. Erlangga.
Ghozali, I. (2005). Aplikasi Analisis Multivariate dengan SPSS.
Ghozali, I. Fuad. (2005). Structural Equation Modeling-Teori. Konsep dan Aplikasi dengan program LISREL 8.54. Badan Penerbit Universitas Diponegoro. Semarang.
Ghufron, M. Nur dan Risnawati S. Rini. 2012. Gaya Belajar: Kajian Teoretik.Yogyakarta: Pustaka Pelajar.
Griffin, R. W., & Morehead, G. (2014). Organizational Behavior (Philippine ed.). Boston, MA: Cengage Learning.
Handoko. (2008). Manajemen Sumber Daya Manusia. In Yogyakarta.
Hasan, I. (2005). Pokok – Pokok Materi Statistik 2 (3rd ed.). PT Bumi Aksara.
Hasibuan. (2017). Manajemen Sumber Daya Manusia BAB II. In Jakarta (Vol. 51, Issue 1). PT Bumi Aksara.
Hermawan, F., & Kaban, D. (2014). Pengaruh Locus of Control Terhadap Kinerja Karyawan (Studi Pada Karyawan Di PT X). Jurnal Manajemen Bisnis, 5(1), 31–39. https://doi.org/10.18196/mabis.v5i1.613
Hutriany, W., Studi, P., Manajemen, M., Riau, U., Widya, K. B., Baru, S., & Riau, K. P. (2019). Effect of Organizational Commitment and Job Satisfaction on Performance Kurang Sehat Sehat Sehat Kurang Sehat Sehat Sehat. 7(1), 83–97.
Indriantoro, N., & Supomo, B. (1999). Metodologi Penelitian dan Bisnis.
Ivancevich, J. M., Konopaske, R., & Matteson, M. T. (2007). Perilaku dan Manajemen Organisasi (Vol. 1). Erlangga.
Khairunniswah, & Mariatin, E. (2015). Pengaruh locus of control (loc) terhadap organizational citizenship behavior (ocb) pada karyawan ptpn iv unit ajamu.
Kreitner, R., Kinicki, A. and Buelens, M. (2007) Organizational Behaviour. McGraw Hill, New York.
Laras, T., Jatmiko, B. (2021) The Influence of Organizational Citizenship Behavior (OCB) And Organizational Culture on The Performance of Education Employees as Mediated by Job Satisfaction (Survey at the Private University of Sleman Regency in Yogyakarta). https://doi.org/10.24002/kinerja.v25i2.4814
Larsen, R. J., & Buss, D. M. (2002). Personality psychology: Domains of knowledge about human nature. Boston: McGraw-Hill.
Lindawati, H., & Salamah, I. (2011). Pemanfaatan Sistem Informasi dan Teknologi Informasi Pengaruhnya Terhadap Kinerja Individual Karyawan. Jurnal Akuntansi Dan Keuangan, 14(1), 56–67. https://doi.org/10.9744/jak.14.1.56-68
Malholtra, N. K. (2006). Riset Pemasaran: Pendekatan Terapan Jilid 2. PT. Indeks.
Matjjik dkk, (2011). Sidik Peubah Ganda Dengan Menggunakan SAS. IPB Press. Bogor.
Nuskiya, A. F. (2018). The Effect of Information Technology on Employees’ Performance in the Banking Industry in Sri Lanka. Empirical Study Based on the Banks in Ampara District. European Journal of Business and Management, 10(16), 47-52–52. https://core.ac.uk/download/pdf/234628459.pdf
Oktaviantry, S., & MAS’UD, F. (2016). Analisis Pengaruh Organizational Citizenship Behavior terhadap Kinerja Karyawan dengan Power Distance sebagai Moderator (Studi Kasus pada PDAM Tirta …. Diponegoro Journal of Management, 5(4), 1–10. http://eprints.undip.ac.id/50459/
Piola, M. P. S., Mu’jizat, P., & Rahmisyari. (2019). INFLUENCE OF LOCUS OF CONTROL ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR EMPLOYEES IN COMPANIES DRINKING WATER AREA. Gorontalo Manajement Research, 2(2), 102–116.
Robbins. (2018). Organizational behavior. Angewandte Chemie International Edition, 6(11), 951–952., 7–29.
Sadili Samsudin. 2010. Manajemen Sumber Daya Manusia. Bandung: CV. Pustaka Setia.
Sari, D., & Nurtjahjanti, H. (2015). Hubungan Antara Internal Locus of Control Dengan Organizational Citizenship Behavior (Ocb) Pada Karyawan. Empati: Jurnal Karya Ilmiah S1 Undip, 4(2), 37–42.
Sofyandi, H. (2013). Manajemen Sumber Daya Manusia. In Yogyakarta: Graha Ilmu.
Sukadar, S., & Priyono, B. S. (2015). Pengaruh Leader Member Excange dan Pemberdayaan Terhadap Kinerja Dengan Mediasi Organizational Citizenship Behavior (Studi Pada Pegawai Puskesmas di Dinas Kesehatan Kabupaten Batang). Telaah Manajemen, 12(1), 26–35.
Sulistya, H., & Zain, R. (2020). Hubungan Pengelolaan Sarana Dan Prasarana Berbasis It Terhadap Peningkatan Produktivitas Kerja Pegawai. Jurnal Manajemen Pendidikan Islam, 3(2017), 54–67.
https://doi.org/http://doi.org/10.32478/evaluasi.v4i2.478
Sutarman. (2009). Pengantar Teknologi Informasi. PT Bumi Aksara.
Tata Sutabri. (2014). Pengantar Teknologi Informasi. Yogyakarta: Andi
Triani, F., Halin, H., & Wadud, M. (2020). Effect of Organizational Citizenship Behavior on Employee Performance at PT Surya Dermato Medica Palembang. International Journal of Community Service & Engagement, 1(1), 11–18.
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2022-12-30
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Mawarti, R. D., Laras, T., & Nadia, N. (2022). Kinerja Karyawan : Dampak Teknologi Informasi Dan Locus Of Control Dengan Organizational Citizenship Behavior (OCB) Sebagai Variabel Mediasi (Survei Pada Karyawan Perumda Pdam Tirtamarta Kota Yogyakarta). El-Jizya : Jurnal Ekonomi Islam, 10(2), 142–160. https://doi.org/10.24090/ej.v10i2.6894
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