Investigating The Association of Work Enviroment and Work Performance of Employees in The BPO Sector of Digos City, Philippines
DOI:
https://doi.org/10.24090/ej.v14i1.13944Keywords:
Work Environment, Employee Performance, Business Process OutsourcingAbstract
The Business Process Outsourcing (BPO) industry provides a wide range of services globally but faces persistent challenges such as high attrition rates, poor work environments, and negative impacts on employee well-being and productivity. This study investigated the relationship between the work environment and employee performance in the BPO sector in Digos City. A total of 180 employees were selected using simple random sampling. Data were gathered through a structured survey and analyzed using mean, percentile, and Spearman Rho correlation. Results revealed a high level of work environment in terms of physical, psychological, social, and administrative dimension as well as a high level of work performance. Moreover, statistical analysis revealed a moderately positive correlation between the work environment and employee performance. These findings suggest that enhancing workplace conditions could contribute to improved employee outcomes. The study recommends that BPO firms in Digos City strengthen their human resource practices and training initiatives to cultivate a more supportive and productive work environment.References
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