Implementasi Tele Psychological First Aid (PFA) pada Layanan Konseling


  • Zahratika Zalafi UIN Prof. K.H. Saifuddin Zuhri Purwokerto


COVID-19, telekonseling, psychological first aid


Psychological First Aid (PFA) or Initial Psychological Assistance assists individuals experiencing pressure or abnormal conditions such as trauma and disasters to feel calm and cope better with their situation. The Covid-19 pandemic is the latest crisis that underlies the importance of organizing PFA because the psychological impact it causes increases anxiety in the community. This study aims to reveal the application of PFA to telePFA in Counseling Services to deal with changing patterns in people's lives when the co-19 pandemic hit. The research was conducted in a qualitative descriptive manner. Research data was collected through the observation method of modules and the application of telePFA to the counseling service of Friends of Sehati UIN Prof. K.H. Saifuddin Zuhri Purwokerto. Data collected and analyzed accompanied by triangulation. The study results show that through the six steps of look, listen, comfort, link, protect and hope, the telePFA service of Teman Sehati UIN Prof. K.H. Saifuddin Zuhri Purwokerto helps clients overcome anxiety, frustration, and even post-traumatic depression or in abnormal mental health conditions


Download data is not yet available.


Brooks, S. K., Webster, R. K., Smith, L. E., Woodland, L., Wessely, S., Greenberg, N., & Rubin, G. J. (2020). The psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet, 395(10227), 912–920.

Hanson, P. (2018). A Guide to Psychological First Aid for Red Cross and Red Crescent Societies. In IFRC Reference Centre for Psychosocial Support.

Hobfoll, S. E., Watson, P., Bell, C. C., Bryant, R. A., Brymer, M. J., Friedman, M. J., Friedman, M., Gersons, B. P. R., De Jong, J. T. V. M., Layne, C. M., Maguen, S., Neria, Y., Norwood, A. E., Pynoos, R. S., Reissman, D., Ruzek, J. I., Shalev, A. Y., Solomon, Z., Steinberg, A. M., & Ursano, R. J. (2007). Five essential elements of immediate and mid-term mass trauma intervention: Empirical evidence. Psychiatry, 70(4), 283–315.

Huang, Y., & Zhao, N. (2020). Generalized anxiety disorder , depressive symptoms and sleep quality during COVID-19 outbreak in China : a web-based cross-sectional survey. Psychiatry Research, 288(April), 112954.

Ifdil, I., Fadli, R. P., Suranata, K., Zola, N., & Ardi, Z. (2020). Online mental health services in Indonesia during the COVID-19 outbreak. Asian Journal of Psychiatry, 51(April), 102153.

Kanadiya, M. K., & Sallar, A. M. (2011). Preventive behaviors, beliefs, and anxieties in relation to the swine flu outbreak among college students aged 18-24 years. Journal of Public Health, 19(2), 139–145.

Landoy, B. V. N., Hechanova, M. R. M., & Kintanar, N. S. M. (2015). The Application and Adaptation of Psychological First Aid : The Filipino Psychologists ’ Experience After Typhoon Haiyan. 48(2), 81–104.

McBeath, A. G., du Plock, S., & Bager-Charleson, S. (2020). The challenges and experiences of psychotherapists working remotely during the coronavirus* pandemic. Counselling and Psychotherapy Research, 20(3), 394–405.

Psychosocial Centre. (2020). Remote Psychological First Aid during the COVID-19 outbreak (Interim guidance - March 2020). International Federation of Red Cross and Red Crescent Societies, March, 1–12.

Saptandari, E. W., Praptomojati, A., Handoyo, R. T., Anjarsari, N. D., & Mahambara, Y. G. R. (2022). Layanan Telekonseling: Psychological First Aid dalam Situasi Pandemi COVID-19. Jurnal Psikologi Teori Dan Terapan, 13(1), 51–71.

Sari, R. O. (2021). Cyber Counseling Services in Covid-19 Pandemic. Al-Isyrof: Jurnal Bimbingan Dan Konseling Islam, 3(1). .

Shah, K., Bedi, S., Onyeaka, H., Singh, R., & Chaudhari, G. (2020). The Role of Psychological First Aid to Support Public Mental Health in the COVID-19 Pandemic. Cureus, 12(6).

Sim, T., & Wang, A. (2021). Contextualization of Psychological First Aid: An Integrative Literature Review. Journal of Nursing Scholarship, 53(2), 189–197.

Stafford, O., Berry, A., Taylor, L. K., Wearen, S., Prendergast, C., Murphy, E., Shevlin, M., McHugh, L., Carr, A., & Burke, T. (2021). Comorbidity and COVID-19: Investigating the relationship between medical and psychological well-being. Irish Journal of Psychological Medicine, 38(4).

Sugiyono. (n.d.). Memahami Penelitian Kualitatif. Alfabeta.

Thum, C. C., Chai, Y. C., Zaman Huri, S., Wan Nawawi, W. Z., & Ibrahim, N. (2021). Innovative psychological first aid (PFA) in the new normal for frontliners. Perspectives in Psychiatric Care, 57(2), 965–967.

Wahidah, I., Septiadi, M. A., Rafqie, M. C. A., Hartono, N. F. S., & Athallah, R. (2020). Pandemik Covid-19: Analisis Perencanaan Pemerintah dan Masyarakat dalam Berbagai Upaya Pencegahan COVID-19 Pandemic: Analysis of Government and Community Planning in Various Prevention Measures. Jurnal Manajemen Dan Organisasi (JMO), 11(3), 179–188.

Wang, L., Norman, I., Xiao, T., Li, Y., & Leamy, M. (2021). Psychological first aid training: A scoping review of its application, outcomes and implementation. International Journal of Environmental Research and Public Health, 18(9).

Widiasari, E., Kurniawati, H., Zalafi, Z., Widiasari, E., Kurniawati, H., & Zalafi, Z. (2022). Peer Counselor : Online PFA ( Psychological First Aid ) During COVID-19 Pandemic PEER COUNSELOR : ONLINE PFA ( PSYCHOLOGICAL FIRST AID ) DURING COVID-19 PANDEMIC KONSELOR SEBAYA : LAYANAN TELE-PFA ( PSYCHOLOGICAL FIRST AID ) SELAMA PANDEMI Introduction CO. 17(1), 67–77.

Zhai, Y., & Du, X. (2020). Addressing collegiate mental health amid COVID-19 pandemic. Psychiatry Research, 288(April), 113003.




How to Cite

Zahratika Zalafi. (2022). Implementasi Tele Psychological First Aid (PFA) pada Layanan Konseling. Assertive: Islamic Counseling Journal, 1(2), 57–68. Retrieved from